We are proud of the products we sell and want you to buy with confidence.

Our GoodTech™ Guarantee means that if you are not totally happy with your device you can return it for either a replacement device or a full refund. Simple as that!

30 DAY CHANGE-OF-MIND RETURNS

You can return any pre-owned product we sell within 30 days of purchase for any reason, provided it is returned in its original condition with the box and accessories it came with. We carefully inspect your order prior to shipment to ensure it reaches you in the condition you expect. Upon receipt, please inspect your purchase and notify us of any issues. Please note change-of-mind returns do not apply to brand new products such as cases or devices labelled as brand new.

If there is a problem with your order, please contact us anytime at service@goodtech.co.nz or call us on 09 972 9083 from 10:00 am to 5:00 pm Monday through Saturday (except public holidays).

Change-of-mind returns (where there is no fault with the device) are subject to a $20 handling and restocking fee. There is no fee if your device is faulty.

You can expect a refund in the same form of payment originally used for the purchase within 3 business days of receipt of the returned product by our team.

12 MONTH WARRANTY

If there seems to be a hardware related problem with your device within the first 12 months of your purchase, simply get in touch with us and we will work with you to resolve the issue. If the device needs to be returned and is within the first 30 days of purchase, we will email you a pre-paid courier label. If it is more than 30 days since the purchase you will be responsible for the cost of couriering the device back to us. Once we have validated the issue we will either fix your device or issue you a replacement within 5 business days. We will only issue a refund if we are unable to repair the device or replace it with a like model.

Please be careful with your device. If there is evidence of water damage or excessive wear and tear this may void your warranty. For example, if there is clear evidence that the device has been dropped, such as gouge marks where it connected with concrete, this may void your warranty.

Please DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will void your warranty. We do not reimburse for third party repairs or purchases without express authorisation.

This warranty is in addition to your rights under the Consumer Guarantees Act 1993.

If you have any questions, just ask!