Here are some answers to frequently asked questions. If you would like to know more just send us an email at email@example.com.
DEVICE QUALITY AND CONDITION / GRADE
What is the difference in Condition / Grade between LIKE NEW, VERY GOOD, GOOD and FAIR ?
2 - VERY GOOD means the product is close to 'like new' condition. It may have a few minor blemishes as a nick or one small dent on the rim but otherwise looks similar to like new.
3 - GOOD means that the product has some reasonable wear or blemishing such as a few nicks or signs of previous use around the framing or back of the device. It is 100% functional and the screen shouldn't have any scratches which should affect your viewing performance. These devices are still in good condition and any wear should be cosmetic only (i.e. they don't affect the performance of the device).
4 - FAIR means the device has obvious signs of wear. It may have a number of small dents around the rim. The screen should be clear although may show signs of light scuffing or small scratches. Like all our grades, the device will be 100% functional and covered by our standard warranty. These devices are priced to reflect their condition and are perfect for anyone looking for a bargain - once the device is in its in the case you probably won't notice anything anyway!
Are these devices new, used or refurbished?
Our devices are pre-owned and refurbished (if required) in our workshop in Flat Bush, Auckland. In general there's never been anything wrong with them and they've never been opened up or had parts replaced (other than battery replacement). On the odd occasion we find errors we rectify them using high quality parts. You can easily tell the condition of the product by looking at the condition grade. We carefully select the highest quality products and make sure they are in excellent condition for their new owners.
Will the device come with normal wear and tear and will I be able to tell that it's pre-owned?
If you buy a LIKE NEW product you should not be able to easily tell much difference between your device and a new one. We carefully source and then test and grade all our products to ensure only the very best are offered for sale. We also offer lower grade VERY GOOD, GOOD and FAIR product at discounted rates which will have some minor cosmetic wear only. These certified VERY GOOD, GOOD and FAIR products will still be 100% fully functional.
Was or is there anything faulty with the device I am buying?
We only sell fully functional devices, unless as otherwise clearly stated (and these will be marked down in price accordingly). We test every device individually and back it up with our GoodTech™ Guarantee so you should always receive a fully functional device and if you have any issues whatsoever we will be happy to refund your purchase within the first 30 days or replace the device within the first 3 months.
Is a good battery life included in the GoodTech™ Guarantee?
Yes, absolutely. That is part of the 28 point check we make on each device.
COMPATIBILITY WITH NEW ZEALAND NETWORKS
Where do these devices come from and are they unlocked and ready to use in New Zealand?
We only source direct from official trade-in and returns channels with large offshore retailers. This means every single iPhone or iPad has been unlocked and approved for export by Apple. We also carefully select what technology our devices use which ensures all our devices are fully compatible with all New Zealand networks.
WHAT'S IN THE BOX
What comes in the box?
Every device ships with a new charger and cable (and with phones we also include new headphones). You'll also find a complimentary SIM tool to help you open the SIM card slot.
Are the included accessories new or used?
Are the accessories original or other manufacturer product?
The included accessories are not always original manufacturer product however we source carefully and test our product extensively so you should only be receiving quality product. If you have any issues whatsoever with them we will happily replace them free of charge.
Do you offer layby?
Yes we do. 25% deposit is due at time of purchase, with the remainder due in weekly payments up to 6 weeks out.
How do I purchase using layby?
You can select Layby when selecting method of payment at checkout after entering your shipping details. Once the purchase is complete please contact us to confirm when you will be making payments and we will email you an invoice with our bank details.
Can I pay with cash?
Yes you can. Select Payment on Pickup as the method of payment after you've completed your shipping information then please contact us us to arrange a time to collect and we will provide you with the address to pick up from.
Can I pick up?
Yes you can, for purchases already made. Please write 'To be picked up' in the Special Instructions box. Regular pick-up times are from Flat Bush, weekdays excluding public holidays, between 10am and 3pm. Please contact us to arrange a time. We can do outside of these hours as well, please enquire and we will try to accommodate you.
Can I browse the devices prior to buying?
Sorry no, we are an online specialist and don't run a brick and mortar store for retail browsing. The good news is it means by having lower overheads we can keep our prices low for customers.
How do you ship the device?
We carefully pack all our devices in our own packaging, and then courier with 'signature required' to ensure the device gets to you safe and sound in the condition it left us.
Can you get the courier to leave the package at the address without someone signing for it?
Sorry no, due to the value of the devices we only ship signature required.
When will I receive my delivery?
We use CourierPost for overnight delivery to most of New Zealand, excluding weekends and public holidays. As long as we receive your completed order by 1pm on a weekday (excluding public holidays) you should receive the shipment the following business day. Please note if you have a rural address it may take an additional day or two to get to you.
Once your device has shipped we'll send you tracking details so you can keep an eye on it and know when it will be delivered. Tracking details as well as the GST invoice will be sent in the afternoon each day.
I need to change me shipping address - what should I do?
As long as the device hasn't left our premises this is no problem. Just contact us and we will make the changes for you. Please note for security reasons we may have to contact you directly and confirm some details before completing the change.
Do you share my information with any other parties?
No. Your contact and purchase details are securely kept on record at our end and we will never share that information. We may contact you with an offer or something we think you will find interesting once in a (very long) while but that is all.